Refund Policy

Our commitment to customer satisfaction and fair refund practices for digital content.

Last updated: October 24, 2024

Refund Policy Overview

At BiBiFx, we strive to ensure customer satisfaction with every purchase. Because our products are instant digital downloads, refunds are granted only in limited cases outlined below.

Important: Digital downloads are generally considered final sale once accessed. However, we understand that technical issues or misrepresented content may warrant exceptions.

48 Hour Window

Most refund requests must be made within 48 hours

Support First

Contact support before requesting refunds

5-7 Business Days

Processing time for approved refunds

Eligible Refund Scenarios

Technical Issues

  • Corrupted Files: Effect files that are damaged or won't open in After Effects
  • Compatibility Issues: Effects that don't work with stated After Effects versions
  • Missing Components: Incomplete effect packages or missing required files
  • Download Failures: Persistent technical issues preventing download completion

Content Misrepresentation

  • False Descriptions: Effects that don't match their preview or description
  • Misleading Previews: Preview videos that show different functionality
  • Wrong Categories: Effects placed in incorrect categories
  • Quality Issues: Effects that are significantly lower quality than advertised

Billing Errors

  • Duplicate Charges: Accidental multiple purchases of the same effect
  • Unauthorized Transactions: Charges made without account holder's consent
  • Payment Processing Errors: Technical issues during checkout process
  • Currency Conversion Issues: Incorrect exchange rates or fees

Platform Issues

  • Account Problems: Issues accessing purchased content due to platform errors
  • License Violations: Content that infringes on third-party copyrights
  • Policy Violations: Effects that violate our content guidelines

Non-Eligible Refund Scenarios

User Error & Preferences

  • Change of Mind: Simply not liking the effect after purchase
  • User Error: Selecting the wrong effect or entering incorrect information during checkout
  • Skill Level: Effects being too complex or simple for user's needs
  • Style Preferences: Effects not matching personal aesthetic preferences

Technical Limitations

  • Hardware Requirements: User's computer not meeting effect requirements
  • Software Versions: Using unsupported versions of After Effects
  • Learning Curve: Difficulty understanding how to use the effect
  • Rendering Time: Effects taking longer to render than expected

Usage Violations

  • License Violations: Attempting to use effects outside license terms
  • Account Sharing: Sharing account access with others
  • Redistribution: Attempting to resell or share effect files

Time Limitations

  • Time Limitations
  • Late Requests: Refund requests made after 48-hour window (except for technical issues)
  • Extensive Use: Effects that have been used in completed projects
  • Multiple Downloads: Effects downloaded multiple times before refund request

How to Request a Refund

Step-by-Step Process

1

Contact Support First

Try to resolve the issue with our support team before requesting a refund

2

Submit Refund Request

Email support@bibifx.com with your request and supporting information

3

Review Process

Our team reviews your request within 24-48 hours

4

Decision & Processing

If approved, refund is processed within 5-7 business days

Required Information

Purchase Details

  • • Order number or transaction ID
  • • Effect name and creator
  • • Purchase date and amount
  • • Payment method used

Issue Description

  • • Detailed description of the problem
  • • Screenshots or error messages
  • • After Effects version and OS
  • • Steps taken to resolve the issue